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Service Center
Flow Volkswagen of Durham
Service Center
Why Service with Flow
Covid Procedures
At Flow Volkswagen of Durham, we are committed to your safety during this time. To that end we have implemented the following measures:
- No salesperson goes on a test drive and after the test drive, the vehicle is cleaned.
- We have eliminated shuttle services for service customers.
- Showrooms and bathrooms are cleaned on a continuous basis.
- Sanitizers are available throughout the dealership, including reception desks, sales desks, service desks, and cashiers.
- Six feet of social distancing is maintained in every interaction.
- Remote and online transactions are available for sales and service customers.
Three Easy Steps
Tell us about your Vehicle.
Share your License Plate or VIN and confirm a few details:
Options/Equipment, Mileage, Condition.
Receive your Offer.
You'll instantly receive a real offer that's good for 7 days or 300 miles.
Schedule a Pick-Up or Bring your Vehicle to Any Flow Location.
We can come to you, or you can bring your vehicle to any of our Flow locations, whatever is most convenient for you! Our team at the Flow Customer Relationship Center will schedule an in-person vehicle inspection to confirm your Flow Offer to Purchase details at a location of your choosing. We are happy to purchase your vehicle directly or credit it as a trade-in towards the purchase of another vehicle!
Factory Trained Technicians
- Why leave your service to chance? Our technicians get up to date training that is only available to franchise dealers. Would you want a technician not trained by the manufacturer to be responsible for maintaining your car?
- Access to manufacture only tools and specialized equipment so the job gets done right.
- Only dealer technicians have access to the latest service bulletins and recommended procedures for your vehicle.
Genuine Manufacturer Parts and Equipment
- Not a part, but the right part. We only use original manufacturer parts just like what came on your car when it was new.
- Parts with a warranty - no need to worry about aftermarket parts durability our parts are covered with a manufacturer warranty for the part and labor when installed by our technicians.
Guest Amenities
Built for you, we really want you to be able to relax while we take care of your car. Servicing your car should be simple and that's why we make sure to take care of all the details.
So you can relax, we provide:
- Wifi
- Coffee
- Snacks
- Water
- Service Loaners
- Pick Up and Delivery
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Flow Volkswagen of Durham
3823 Durham-Chapel Hill Blvd
Durham, NC 27707
- Sales: 919-493-7411
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Welcome to our Service Department
At Flow Volkswagen of Durham, our highly qualified technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service, for both new and pre-owned car buyers! Allow our staff to demonstrate our commitment to excellence.
Your privacy is important to us.
Flow Volkswagen of Durham takes your privacy seriously and does not rent or sell your personal information to third parties without your consent. Read our privacy policy.Â