Average Score (359 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

359 Ratings

4.8 Average

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  • Denzil P.09-30-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    The customer service was extremely professional and the staff made my experience very pleasant

  • Kenan Z.09-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    The support team is really nice and supportive.

  • Camila L.09-30-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

  • Sandra C.09-30-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

  • Frederick H.09-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Shuttle to/from home, very good service advisor

  • Milton A.09-27-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

    It was quick

  • Nicole K.09-26-2025

    TYPE:ServiceMODEL:JettaYEAR:2018

    David went above and beyond and was really helpful in explaining everything to me. The service itself was done perfectly and quickly. Thank you Justin!

  • John M.09-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Great experience

  • Christine K.09-24-2025

    TYPE:ServiceMODEL:JettaYEAR:2021

    Very pleasant, professional service advisor. Delivered the car in a reasonable amount of time.

  • Kristy P.09-23-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2025

    Great customer service, techs did a great job servicing the car. Enjoyed my experience.