TYPE:ServiceMODEL:TiguanYEAR:2023
Great service with David from pick up to drop off. What I really love is the ability to choose what services and recommendations to perform as well as getting an accurate estimate ahead of time
Average Score (355 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:AtlasYEAR:2024
The appointment for the Atlas was scheduled for 8:30 am. By 2:30, my husband attempted to call for an update and was put on hold for 15 minutes. He hung up and got a ride to the shop only to be lied to that they were working on the car at that point. The car was still sitting outside. They attempted to comp the tire rotation that they didn’t do. The paperwork stated the car was washed when it clearly was not. When I started the car the following day, a prompt came up that I had 800 miles until service needed to be completed. We live 50 minutes from the dealership and it is not easy to take it there. I have lost all trust that the oil was even replaced. A week prior I had told a few friends who were in the market for a new vehicle about how good of an experience we had with Flo. After Tuesday, I immediately called them and provided an update and warned them not to buy from this dealership. The lack of professionalism and lies have left me with zero confidence that they would take care of the car. I will not be back.
TYPE:ServiceMODEL:JettaYEAR:2020
Dav was amazing. I dropped in without an appointment due to my oil light came on but I also needed a state inspection. Dav said just pull on in and we will take care of you. They took care of the oil level but noticed some issues that needed to be taken care of. David gave me an estimate and I took care of the things I could because I was not expecting anything extra. At the end of the visit they washed my car and I was on my way home. The best thing Dav remembered me from my last visit that meant a lot. VW Flow of Durham was great!! I will be returning
TYPE:ServiceMODEL:JettaYEAR:2024
TYPE:ServiceMODEL:JettaYEAR:2024
Quick schedule and timely service. Scheduled the evening before for a next morning appointment.
TYPE:ServiceMODEL:TaosYEAR:2022
The work is of the highest quality
TYPE:SalesMODEL:TiguanYEAR:2025
TYPE:ServiceMODEL:TiguanYEAR:2023
The actual repair work was fine, but waits are always long and the staff doesn't care. No apologies, no attempts to make things better. I waited 3.5 hours for a 20k service and an alignment with an appointment.
TYPE:ServiceMODEL:PassatYEAR:2020
TYPE:SalesMODEL:ID. BuzzYEAR:2025
Art knew everything was to know about the Buzz and was helpful throughout the whole process with no pressure. Jon was also very helpful and patient when we ran into a few hiccups. All round a great team and a great experience.